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Shipping Information


Shipping Information

 

Delivery

U.K. Mainland Delivery

Delivery Despatch is by Royal Mail or Parcel Force and takes 2-5 working days. For heavier items we use collect+ and this takes 3-5 working days. Please remember to take Bank Holidays into consideration. Cost £4.99. Recorded delivery means we can track your parcel and make sure it has been delivered to you.

 

Returns Policy

We hope that you are pleased with all your purchases from TicTacEquestrian.com.

Sometimes however, there will be reasons why you wish to return your goods.  We will refund return postage for faulty or incorrect items up to the value of second class recorded if receipts and proof of postage are provided within 2 days of returning the item.  Please post your item in the packaging provided to:


TicTac Equestrian
Returns Team
730 Dumbarton Road
Glasgow
G11 5RD

 

If You Have Changed Your Mind

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 14 days, then you are entitled to return the goods to us for a full refund on condition that you take care of the goods until they are returned to us, and that they are returned in perfect condition with all packaging still intact.  T his means that you will:

  • Return still in brand new condition, with all packaging and user manuals
  • Not try on riding wear in a way which will leave the goods creased or grubby/makeup marks
  • Not try items on your horse, which will leave hairs, marks or mud on the items

 

Goods Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 2 days. If goods are visibly damaged on receipt, please sign the delivery stating the damage or refuse to accept the parcel. Once the damaged goods have been received back into our warehouse we'll send out replacements.

 

Goods Faulty Within 6 Months

After 6 months of receipt, provided your product is within its warranty period, you are entitled to a warranty repair or replacement.

Please note that the cost of returning these items is the responsibility of the customer.

 

Please also see our Sales Terms & Conditions

For a Cancellation & Exchange Form please click here

 Sometimes after receiving/trying a product you might decide it isn’t quite right.  Here we will endeavor to refund part of your money dependent on the product condition (must be new).  If the products have been used we may deduct a percentage for you benefiting from this use. 

Please note that all shipping costs of returning these items is the responsibility of the customer – this included the reship cost should you decide you do not want to sell your item back to us.